faq

SHIPPING
Orders over $100 ship free. For orders under $100, we charge a flat rate shipping & handling fee of $5.  We also ship to Canada via DHL Express.  Customers are responsible for duties and taxes upon receipt.

We ship within 2-3 business days after your order is processed. For custom orders, please allow 7 business days for your order to ship. 

RETURN POLICY
Unfortunately, for sanitary reasons face masks cannot be exchanged or returned. All other products can be can be returned within 10 days. Products must be unwashed, undamaged, and unused with original tags. 

In order to make a return please email hello@birdie-lou.com for a Return Authorization.  Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. Birdie Lou is not responsible for return items lost in transit. Please choose a reliable shipping option to ensure that we receive your return within 10 days.

After 10 days, we offer store credit for items that have missed the 10 day return window. In order to be eligible for store credit items must be returned within 30 days. 

VINTAGE ITEMS
All vintage items have been washed and are ready to wear.
Please remember, when buying vintage you are purchasing an item that is often 20 years old or older! These items are preloved, and while we aim to source items in excellent condition, some may show some signs of age. We do our best to represent any flaws in pictures and descriptions.
Vintage sizing may be different from current sizing, so it is best to compare measurements to a similar item in your closet.  

SIZING FOR BIRDIE LOU COLLECTION
Dimensions for each item are included in product pages. For any additional sizing questions, please email hello@birdie-lou.com

CARE
Machine wash on delicate cycle with cold water. Do not bleach. Lay flat to dry.