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SHIPPING

Orders over $100 ship free. For orders under $100, we charge a flat rate shipping & handling fee of $5.  At this time we can only ship within the United States.

RETURN POLICY

Unfortunately, for sanitary reasons face masks cannot be exchanged or returned.  All other products can be can be returned within 14 days. Products must be unwashed and unused with original tags. In order to make a return please email hello@birdie-lou.com for a Return Authorization. You will be responsible for return postage. Birdie Lou is not responsible for any items lost in transit. 

PRODUCTION

In an effort to reduce waste, handmade styles will be made to order, so please allow up to 14 business days for production.

FABRIC

Many of the fabrics we use for handmade items are vintage or "rescued" fabrics and therefore are limited. Once they are sold out, they are gone forever! We recommend acting quickly if you want something.

If you see a fabric featured on our instagram page that you do not see on the website, please email hello@birdie-lou.com to order. We are constantly on the hunt for new fabrics, and our inventory is ever-changing. 

VINTAGE ITEMS

All vintage items have been washed and are ready to wear.

Please remember, when buying vintage you are purchasing an item that is often 20 years old or older! These items are preloved, and while we aim to source items in excellent condition, some may show some signs of age. We do our best to represent any flaws in pictures and descriptions.

Vintage sizing may be different from current sizing, so it is best to compare measurements to a similar item in your closet.  

CARE

Machine wash on delicate cycle with cold water. Do not bleach. Lay flat in shade to dry.